Wax Seal – Frequently Asked Questions

1What is inside the wax seal paper gift box?
Here's a list of goodies that come in the wax seal gift box: - 1 Wax Seal Wooden Handle + Seal - 1 Metal Spoon - 2 Tea Candles - 3 Wax Sticks (Gold, Silver, Blood Red) / a bottle of wax beads
2Can I wax seal paper gift box to a friend?
Yes definitely ! Make sure you provide the shipping address of your friend and any custom message into the Order Notes field at the Check Out page. We will make sure he/she will like the surprise gift!
3Can I preview the drafted custom design if I choose from templates?
Preview of drafted custom design from the templates is not available.
4Can I still make the changes on the design after submitting the order?
No. Once you have confirmed the design (either from templates or own design) and made the payment, your design will be sent to our supplier and proceed with engraving process. Changes are not allowed.
5When will I receive my wax seal ?
Estimated time is minimum 14 - 20 business days to complete processing and arrive at our warehouse after the pre-order is placed and is subjected to custom clearance, logistics handling and also some unforeseen delays. We always try our best to ship out your order as soon as we can once it's ready.
6Could you help me to design my logo?
​We do not provide design services. You may either provide your own design file or select from the available templates.
7​ Is it possible to get the custom wax seal stamp as soon as possible as my wedding is near?
All pre-orders require min. of 14 - 20 business days to process, subjected to custom clearance, logistics handling and also some unforeseen delays. We are sorry that we do not provide rush delivery. Plan you time well!
8What are the design file formats?
You may provide us your design in the following format : Format : high resolution (300 dpi) vector file (ai /eps /pdf / jpg) Black and white vector images without shading/gradients/outlines or 3D effects.
9I have 300 envelopes. How many seals/wax beads do I need?
​A wax stick is able to make 6 - 8 seals, while 3 beads make a seal.
10Do you provide custom wax seal stickers ?
We do not have wax seal stickers. If you are looking for wax sealing services, feel free to contact us !
11Are all the handle (wooden/metal) having the same size?
Regardless wooden or metal, all seal heads work with all handles. In other words, you can have as many seal heads and just one handle.
12Is the delivery time guaranteed?
Good things take time! Do not place an order if you urgently need the stamp /wax in less than 3 weeks to avoid any disappointments.
13Can I choose another font or custom my font with the available designed templates?
No. We only allow custom messages.

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