Feel free to email us at firstname.lastname@example.org or drop us a message via our Contact Form if you have further questions.
Q1. How do I place my order?
Go to our SHOP tab, add the items into the shopping cart.
You can view your cart, add or remove the selected items before checkout.
Once you have made your final selection, click on ‘Proceed to Checkout’, you will be directed Personal Information page to key in your billing address.
Q2. How can I make payment for my order?
Select “Direct Bank Transfer” if you are residing in Malaysia.
Make your payment directly into our bank account. Please use your Order ID as the payment reference. For international customers, select Pay Pal payment. Please note that additional PayPal merchant fees will be added to the totals via PayPal payment request. Your order will be cancelled if the funds have not cleared in our account within 24 hours after order submission.
Q3. How much is the postage fee in Malaysia?
For orders up to 0.5 kg, the postage fees are RM 8 (West Malaysia) or RM 11 (East Malaysia) by Pos Laju Malaysia. We’ll cover the shipping fee for subsequent weights after first 0.5kg.
Q4. Do you send out orders daily?
We deliver out orders on every Saturdays. Orders received after 12pm on Saturday will be delivered on the coming week. Your order won’t be shipped until the funds have cleared in our account. We shall provide you the tracking number and you can track the postage progress from here.
Q5. How does preorder works?
Full payment must be made upon placing order so that we will place orders with our supplier. It requires minimum of 14 business days to process and arrive at our warehouse after the pre-order is placed (subjected to custom clearance, logistics handling and also some unforeseen delays.)
IMPORTANT: Good things take time! You are advised not to place orders if it does not meet your desired completion date to avoid any disappointments.
Q6. Do you provide Self Pickup or Cash on Delivery (COD)?
We are no longer provide any self pick up or cash on delivery service.
About Flexipack International (Flat Rate : RM 35)
- Door-to-door delivery
- Convenient packaging
- Value for money with tracking number
About Express Mail Service (EMS)
- Pick-up service
- Door-to-door delivery
- Track & trace
- Proof of delivery
For faster and reliable international delivery, select EMS as shipping method .We shall calculate the shipping fee and send you total payment via PayPal payment request.
**EMS published rate is subject to fuel surcharge and handling surcharge. The posting rate will be determined by actual or volumetric weight, whichever is higher.
Q8. What is the estimated days of delivery?
• PosLaju : 1-3 working days
• FlexiPack International : 4-11 working days; applies to major cities only. Delivery to area outside of major cities may incur additional days. Delivery time also is subject to custom clearance process.
• EMS : Please click here for new EMS Estimated Delivery Time and Weight Limit (Effective 1 September 2016). Applies between major cities for posting before cut-off time. Posting after cut-off time and delivery to areas outside of major cities may incur additional days. Packages are subject to customs inspection and clearance which may incur additional 2-3 working days.
Q9. The tracking number provided is not shown in the tracking system website. What should I do?
It requires minimum 24 hours to get your shipment status updated in the tracking system upon receiving your tracking number.
Q10. It’s been 2 months and I have not received my orders. What is happening?
Email us at email@example.com regarding your order ID. We try our best to assist you with the local courier regarding the shipment status. For Malaysian customer, you may contact Pos Laju Malaysia or visit your nearest Pos Laju branch for further verification.
IMPORTANT : Oversea customers will not able to obtain tracking and delivery information for inbound registered items from Malaysia on website. Kindly liaise with local post office directly for clarification about the status of your shipment. Click here to find out more.
We do not accommodate cancellations of orders that have been shipped. We will not refund orders due to package damage/lost/delay due to custom clearance process or delayed delivery by shipping carrier.
Pos Malaysia Hotline
Website : www.pos.com.my
Pos Laju Malaysia